CAV-ACS COVID-19: CUSTOMER UPDATE 3


I’m Pamela, Community Relations Manager.

I hope you are all doing well.

Many of you have asked if you can have easier access to provincial tele-health services during this COVID-19 pandemic. These services can be reached by dialing 811, in some provinces, from landlines and some cell phones. However, they cannot be reached by Voice over Internet Protocol (VoIP) or internet-based telephone services like, Canada VRS.

However, most of the provinces have a 10-digit telephone number that can be used to reach the provincial health help line directly.

During COVID-19, and in an effort to make it easier for Deaf Canadians to reach their provincial health help line CAV has created and is publicly sharing a list of provincial 10-digit numbers.


Please note: While CAV staff has worked to ensure the accuracy of this list, some numbers may change or may not work from your calling area. Please keep your provinces 10-digit number updated and saved in your Canada VRS app contact list or directory.

Please stay safe and continue to follow the health guidelines of the authorities.


Please note: While CAV staff has worked to ensure the accuracy of this list, some numbers may change or may not work from your calling area. Please keep your provinces 10-digit number updated and saved in your Canada VRS app contact list or directory.

Please stay safe and continue to follow the health guidelines of the authorities.

The information shared on this site is from trusted sources.  Some information is collected by Silent Voice and put into ASL.
There are also videos and links that we feel are
important resources to share with our community.

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